Faq
About Us
About Us
Welcome to the place that leads the world’s luxury bag trend. We are an online store that sells high-quality luxury bags. We allow customers around the world to get quality luxury women’s bags at affordable prices. We have provided this service to all customers before and will continue to provide this service to you. Let’s visit the store page and enjoy shopping now!
We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.
If you have any problems with your order, please contact us at Click here with your order number and the email you used to order. Our consultants will help you as soon as possible.
Yes, we will restock items that are out of stock. Please keep checking our website for updates. You can also subscribe to our newsletter to receive notifications about new arrivals and restocks.
Yes, you can get a discount coupon on seasonal discounts. Sign up for our email newsletter to get notified about any upcoming discounts.
For orders over $49, we offer free shipping to most of the world, but we will charge additional shipping fees to the following areas
Special areas in Europe: Norway, Switzerland, Iceland and Malta, an additional $30 shipping fee.
Turkey: Delivery to Turkey takes 15-30 days. An additional $30 shipping fee is required.
USA: Hawaii, Alaska and Puerto Rico require an additional $30 shipping fee.
PAYMENT
We accept payments via VISA, Mastercard, Western Union, American Express，Discover
Yes, you can pay via paypal using VISA or Mastercard
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.
Every customer who has paid the order will be notified of the payment result via email (please make sure your email is a valid one), we usually notify you of the payment result within 24 hours after you pay. If your payment is successful, we will let you know the handling and shipping days; if the payment is failed, we will let you know the reason and assist you to take actions to make your payment proceed.
SHopping.
We serve hundreds of thousand customers yearly. We provide guaranteed free delivery and world-class customer support service. Strict Quality control and timely manner delivery is our utmost policy. At our shop, every order is shipped with strict quality control and manually reviews at each step of packaging whereas customer’s database is kept with world top security. Therefore you can be sure of your purchase from the step of logging into your account until your package delivers at your doorstep.
It takes us 24-48 hours to prepare the product for shipping.
Shipping takes 5-15 business days.
If your package is held at customs, we will pick up the package from there. We will send you new products as soon as possible! however, this is a very rare case.
A few items may take some time to restock and ship, if it can be restocked in a short time, we ill not give notification and will just ship when it’s restocked. Althrough sometimes item is out of stock after ordering, we will give notification and customer can replace with other items or get refund.
You will have your product in 5-15 days, depending on the workload of the shipping companies.
If the product has not been used, please contact our staff and show us the necessary proof that the product has not been used, and we will then return or exchange it for you. Our goal is to satisfy every customer.
